1. Introduction
Workmate4u ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
| Data Type | Purpose |
|---|---|
| Name | Account identification, communication |
| Email Address | Account login, notifications, support |
| Phone Number | Account verification, task communication |
| Date of Birth | Age verification (16+ requirement) |
| Password | Account security (stored encrypted) |
| Payment Information | Processed by Razorpay (not stored by us) |
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Location Data: With your permission, for task matching
- Usage Data: Pages visited, features used, time spent
- IP Address: For security and analytics
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Connect you with Task Posters or Taskers
- Process payments through Razorpay
- Send important notifications and updates
- Provide customer support
- Improve our services and user experience
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing
We may share your information with:
4.1 Other Users
- Your name and rating are visible to other users
- Contact details shared only after task acceptance
4.2 Service Providers
- Razorpay: Payment processing
- SendGrid: Email notifications
- Cloud Providers: Data storage and hosting
4.3 Legal Requirements
We may disclose information if required by law, court order, or government request.
5. Data Security
We implement industry-standard security measures:
- Encryption: All data transmitted via HTTPS/TLS
- Password Hashing: Passwords stored using PBKDF2-SHA256
- Access Controls: Limited employee access to personal data
- Regular Audits: Security assessments and updates
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Task History | 5 years (legal/tax requirements) |
| Payment Records | 7 years (financial regulations) |
| Support Tickets | 3 years |
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Withdraw Consent: Opt-out of marketing communications
To exercise these rights, contact us at info@workmate4u.com
8. Cookies and Tracking
We use cookies and similar technologies for:
- Keeping you logged in
- Remembering your preferences
- Analytics and performance monitoring
You can control cookies through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
10. Children's Privacy
Workmate4u is not intended for users under 16 years of age. We do not knowingly collect information from children. If we discover such data, it will be deleted immediately.
11. International Data Transfers
Your data may be processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related questions or requests:
- Email: info@workmate4u.com
- Data Protection Officer: info@workmate4u.com
- Address: Workmate4u India Pvt. Ltd., New Delhi, India
Last Updated: January 1, 2026
Effective Date: January 1, 2026